Refund policy

Return & Refund Policy – Shahjehan Jewels


At Shahjehan Jewels, each piece is carefully curated and quality-checked to ensure it meets our highest standards before being dispatched.


Due to the nature of our products and for hygiene and safety reasons, all sales are strictly final. We do not accept returns, exchanges, or refunds under any circumstances for change of mind, incorrect selection, or personal preference.

 

 

 

Faulty or Damaged Items

 


We only offer a resolution if an item is confirmed to be faulty or damaged upon arrival.


If you receive a faulty or damaged item, you must contact us within 48 hours of delivery at samira@shahjehanjewels.com with:

 

  • Your order number

  • Clear photos and/or video evidence of the issue

  • Images of the packaging

 


Failure to report within this timeframe may result in your request being declined.


Once reviewed and approved, we will offer a suitable resolution, which may include a replacement or refund at our discretion.

 

 

 

Non-Returnable Items

 


All items sold by Shahjehan Jewels are non-returnable and non-refundable unless deemed faulty. This policy is strictly enforced.

 

 

 

Order Responsibility

 


Customers are responsible for ensuring all order details are correct at the time of purchase.


We are not liable for:

 

  • Incorrect shipping information provided at checkout

  • Delays caused by couriers or external factors

  • Lost or missing parcels due to incorrect address details

 

 

 

 

Contact

 


For all enquiries, please contact:

samira@shahjehanjewels.com