Shipping policy

Shipping Policy – Shahjehan Jewels


At Shahjehan Jewels, each piece is handled with the utmost care to ensure it arrives in perfect condition.

 

 

 

Processing Time

 


All ready-to-ship orders are processed within 1–3 business days.


Orders are not processed or dispatched on weekends or public holidays.

 

 

 

Made-to-Order Items

 


Some of our pieces are made to order, crafted specifically for you.


These items require approximately 4–5 weeks for production before dispatch.


If your order includes a made-to-order item, the entire order will be shipped once all items are ready.

 

 

 

Shipping Times

 


Estimated delivery times after dispatch:

 

  • United Kingdom: 2–5 business days (FREE shipping on all UK orders)

  • International: 5–10 business days

 


Delivery times are estimates and may vary depending on courier services and location.

 

 

 

Shipping Costs

 

 

  • United Kingdom: Free shipping on all orders

  • International: Shipping costs are calculated at checkout

 

 

 

 

Order Tracking

 


Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).


It is the customer’s responsibility to monitor tracking updates.

 

 

 

Delays

 


We are not responsible for delays caused by:

 

  • Courier services

  • Customs clearance (for international orders)

  • Incorrect shipping details provided at checkout

  • Unforeseen circumstances beyond our control

 

 

 

 

Incorrect Address

 


Customers are responsible for ensuring all shipping details are correct at checkout.


We are not liable for orders lost or delayed due to incorrect address information.

 

 

 

Lost or Stolen Parcels

 


Once an order has been dispatched, responsibility transfers to the courier.


Shahjehan Jewels is not liable for lost or stolen parcels marked as delivered.

 

 

 

Contact

 


For any shipping enquiries, please contact:

samira@shahjehanjewels.com